To be eligible for a return, your item must be unused and in the same condition that you received it. You must contact us prior to shipping the return/exchange.


There are certain situations where only partial refunds are granted (if applicable) 
Any item not in its original condition or is damaged for reasons not due to our error. Any item that is returned more than 30 days after delivery.

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Custom sized halters are not eligible for return.

Exchanges (if applicable) 
If you need to exchange for a different size, send your item with a note including what size you want it exchanged for to: HalterUp, 9461 Dunes Lane, Cottage Grove MN 55016    ***Note: we are unable to offer free shipping on exchanges, contact us at for a link to pay shipping on exchanges***

Replacements (if applicable) 
We only replace items if they are received defective or damaged. Please contact us at

To return your product, you should mail your product to:  9461 Dunes Lane, Cottage Grove MN 55016

You will be responsible for paying for your own shipping costs for returning your item. All shipping costs are non-refundable. If you receive a refund, the cost of  shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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Size Guide